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Roboteur, as an Automation Enabling low-code toolset, was specifically designed to offer its partners the ability to leverage its visual, building block design to architect, build and rapidly deploy Robotic Process Automation applications to solve customer requirements with practical and maintainable RPA software solutions.

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The key factors to RPA success

Alignment of RPA strategy to overall digital initiative
Buy in of all stakeholders (leaders, employees) and adoption of technology
A clear operating and governance model in relation to roles and responsibilities
An early engagement with all role-players involved (IT, HR etc)
The selection of the right processes to automate (POC or pilot)
Building up a library or reusable RPA macros and processes

What RPA should be

Fast
RPA does not require you to learn a language. It can automate in minutes and can be done by anyone who knows how to apply basic logic. Add this to the 100% agnostic technology and you have a very powerful process automation platform. From mainframe green screens to the latest cloud apps – automated straight through process by the same platform.
Governance, Risk and Compliance
Macros are invisible, unknown, and unmanaged. They are a serious security risk and a business disabler. RPA is managed, visible and controlled. You know exactly what runs where and every single step is visually recorded to provide the ultimate audit trail.
RPA becomes Cognitive
The latest RPA solutions are starting to learn how to handle variable inputs. And soon they will self-analyze to improve processes. This is possible because RPA holds more information about a given process than any human ever could.
Technology, Automation, and Integration
RPA is 100% agnostic to technology. One single platform works with EVERY technology from the presentation layer OR from back-end integrations, databases, and APIs.
RPA Anywhere for Anyone
One solution for any technology with no language to learn. RPA enables you to democratize Enterprise Class automation - you can attack ANY line of business, front, middle and back office with one solution.
RPA Scales
Process steps or modules can be reused, shared, and maintained across the enterprise. Versions are managed and processes are triggered based on business events.

Case studies

Nedbank, one of SA's largest banking groups with a wide range of wholesale and retail banking services, rises to the unique challenges in the remote work landscape using Roboteur to automate manual business critical on-premises employee and customer Biometric data management services.

Roboteur RPA Success Study with Nedbank CIA

A large corporate company would receive mails with scanned signed documents attached in PDF format. The documents could not be digitally read as they were scanned in. Based on the name of the document a team of people would open the mail, check to see if the document was signed, and then move the different documents to the correct files for processing. Some of the issues encountered were document orientation and signatures not in the right place. The companies requirement was additionally for a 24 hour turnaround on these documents. The number of mails would range from 20 to 700+ a week with no consistent pattern. When the numbers where low people would sit waiting for work and when the numbers where high people would be working through the night and well into the weekend often missing the 24 hour turn around target.

Managing mails and checking for signatures

A large organisation needed to monitor a distributed POS system, the reports needed drawn manually buy the onsite manger, Friday after work each report would take one to two hours then they needed to be mailed to a central mail address. This led to people not wanting to take the management role and a high churn of managers as none of them wanted to work the extra hour on a Friday night. It also resulted in the process not being done every Friday if the manager remembered he would do it on the Monday leading to skewed results at the head office This intern lead to poor stock levels of the various products.

GFK

A large support company needed to ensure that all its back end I.T. process were running smoothly without wasting valuable technical time and resources. The current process was for a junior engineer to go to all the individual systems, pull and collate the different reports, then email the reports to a senior engineer. The senior engineer would apply a set of rules to the reports and respond appropriately to differing criteria depending on the content and requirements of the received reports. This was taking a senior and junior engineer a combined time usage of 3 to 4 hours each every day. The resultant reaction time was slow as the report was only mailed out after lunch each day. Weekends and public holidays where just left to chance and checked the next working day. Leave, whether sick or annual leave, in turn had their own impacts on the efficiency of this manual system and IT service delivery to their customers both internally and externally.

Managing your IT system

An ISP re-seller had a problem they where being inundated with quote requests leading to a large delay in the response to the client. The client would send a request via the website, with Name address and the type of coverage required. One of their service provides has a site that colours the type of coverage. 4G was light blue and 5G was dark blue. Based on the type of coverage available the cost differed and if there was no coverage it was grey. For every quote they needed to go into the site and check what was the coverage. Then they could open the quoting system full out the detail and reply to the client. A time-consuming process to say the least and not to mention most requests came after hours. Leading to late nights and long days.

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